- Patients and Visitors
- Guidelines for Visitors and Families
- Safety Tips for Patients and Visitors
- Lifespan Interpreter Services
- MyLifespan Health Record Sign Up
- Lifespan Telehealth
Insurance, Billing and Financial Assistance
- What to Expect When You Arrive at the Hospital
- Know About Your Insurance Policy
- Frequently Asked Questions about Your Bill
- Cost of Care and Price Transparency at Lifespan Hospitals
- Your Rights and Protections Against Surprise Medical Bills
- Financial Assistance
- Pay a Bill Online
- Contact Lifespan Customer Service
- Request Medical Records
Ethics and Patient Rights
- About the Ethics Committee
- About Advance Directives
- Speak for Yourself
- End of Life Care
- Patient Rights and Responsibilities
- Related Links
- Spiritual Care Department
Frequently Asked Questions about Your Bill
How can I get an itemized bill?
Call patient financial services at 1-800-884-6966.
What does my bill look like?
A diagram explaining how to read your bill can be found on the back side of your bill. See an example.
What is an EOB?
EOB stands for explanation of benefits. It is not a bill; it simply explains your insurance coverage.
Could I receive more than one bill for my hospital stay?
Yes. You could receive a number of bills along with your hospital bill.
Why doesn't my insurance cover everything?
Not all insurance policies are the same; your coverage depends on your particular insurance plan. Your plan could have co-payments or deductibles that are your responsibility. You should check with your insurance company to see what is and what is not covered.
Why does it take so long for the hospital to send me a bill for balances?
The hospital must bill your insurance company prior to billing you. The process could take months to complete.
Do you offer any kind of financial assistance?
Yes. We offer financial assistance to patients who meet specific income guidelines. Apply now.
Why do I have to give my coverage more than once?
We might not always have your most recent coverage or updated information.
If I am not asked about my insurance, should I still give it?
Absolutely! For the hospital to bill appropriately and receive payment, we need your correct insurance information.
Will I be charged for a private room?
Yes, there is an additional charge for a private room and a deposit is required. It is a good idea to call your insurance company prior to your hospital visit to see if the charge will be covered. If a private room is medically necessary and ordered by your physician, you will not be charged.
How and where can I pay my bill?
You can pay your bill online with a credit card or our hospitals accept cash, checks and all major credit cards. You can send payment in the envelope that accompanies your or bill.