- Patients and Visitors
- Guidelines for Visitors and Families
- Safety Tips for Patients and Visitors
- Lifespan Interpreter Services
- MyLifespan Health Record Sign Up
- Lifespan Telehealth
Insurance, Billing and Financial Assistance
- What to Expect When You Arrive at the Hospital
- Know About Your Insurance Policy
- Frequently Asked Questions about Your Bill
- Cost of Care and Price Transparency at Lifespan Hospitals
- Your Rights and Protections Against Surprise Medical Bills
- Financial Assistance
- Pay a Bill Online
- Contact Lifespan Customer Service
- Request Medical Records
Ethics and Patient Rights
- About the Ethics Committee
- About Advance Directives
- Speak for Yourself
- End of Life Care
- Patient Rights and Responsibilities
- Related Links
- Spiritual Care Department
What to Expect When You Arrive at the Hospital
When you arrive at the hospital, our registration/admitting staff will ask you for your health insurance information. Please provide your current information so your insurance company will be billed correctly.
At the end of your visit, we will bill your insurance company for the cost of the services you received. Once we receive payment from your insurance company, we will bill you for any remaining balance or for any services that were not covered by your insurance. Please make your payment within 30 days of receiving your bill.
Paying a Co-payment
Payment for deductibles and/or co-payments should be made when you are either admitted to or discharged from the hospital. Our hospitals accept cash, checks and major credit cards.
Certain charges are not billed by the hospital and will not appear on your hospital statement. These charges include:
- Fees from your personal physician
- Specialists who participate in your care
- Private duty nurses
You may receive separate bills for their services, often under different names.
If you have any questions regarding your hospital bill, please call the telephone number on your bill or contact one of our financial counselors.